Full Description

Would you like to provide first and second-level technology support to internal staff? If so, we might have the perfect career change for you! Our client is seeking a Senior Service Desk Analyst to process requests for technology services in their busy environment. Principal duties:Act as a single point of contact for phone calls, emails, and service desk requests from staff regarding technology issuesProduce weekly helpdesk reportsCreate and maintain technical documentation including creating knowledge base articles and procedure documentsTake ownership of user problems and follow up the on status of problems on behalf of the userInstallation of equipment If you have a minimum of 2 years of experience in a similar role and have an interest in technology and systems, you could be the perfect candidate. Register with our team to find out more!

For more information please visit https://situations.gg/jobs/job/j/35915.

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