Full Description

Senior Sales Assistant - CX Landes Du Marche

Department: Checkers Xpress - Forecourt Landes Du Marche

Employment Type: Full Time

Location: Guernsey

Description

• To present products in a way that makes people want to buy them, whilst maintaining corporate brand image and standards
• To make sure that stock is displayed for purchase and that customers know what products and services are on offer
• To make sure that customers can pay quickly and easily and leave the store feeling positive
• Satisfied customers
• Motivated staff
• Prevention of theft and stock damage
• Displays that encourage customers to buy products
• Compliance with corporate image and store layout guidelines
• Full displays and a visually appealing section layout
• Be an effective team player with the ability to act with pace and drive
• Fast moving queues
• Clean and tidy till points
• Ensuring you have up to date product knowledge

Key Responsibilities:

• Help Manager with opening/closing by being a key holder and cashing up when necessary
• Help with Supervisor duties when required
• Provide a courteous and efficient service to the customer
• Handle customer refunds/ queries and complaints efficiently
• Communicate in a clear and confident manner with customers and colleagues
• Provide the customer with an up to date knowledge of products and services
• Operate store tills to enable customers to pay for products
• Serve customers at the caf and provide advice about products
• Order stock and maintain to the required levels, ensuring ticket checks are carried out
• Ensure stock is presented in a visually appealing and tidy way
• Assist with moves within the section
• Use commercial documentation to access information relating to your department
• Maintain high standards of the store, hot chocolate equipment and till point hygiene
• Adhere to Health & Safety regulations and maintain a safe working environment
• Watch out for theft, fraudulent methods of payment and deceitful purchases
• Assist with the training and development of new staff
• Ensure waste is removed and replenish ensuring date rotation has taken place
• As necessary, work out of role in order to meet customer needs

Skills & Knowledge Required:

• Previous experience in a customer facing role
• Great knowledge of Products
• Experience of working in an commercial environment preferable
• Brand Awareness
• A passion to exceed customer expectations
• A motivated self-starter that acts with pace and energy
• An ability to work on own initiative
• An effective communicator
• Is able to multi-task, identify priorities and work under pressure
• Has excellent commercial skills
• Has a passion for the retail sector and a desire to understand factors affecting performance
• Has excellent communication skills
• Great Customer Service
• Pay attention to detail
• Good communication/interpersonal skills
• Ability to work on own initiative and under pressure
• Previous experience in a similar role in a retail environment would be helpful

Benefits include:

• Attractive Salary
• Discount card for all our brands with a secondary card holder.
• 20 days holidays increasing with length of service
• Opt in Contributory Pension Scheme

For more information please visit https://sandpiperci.pinpointhq.com/jobs/85206.

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