Monday 26 September 2022
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Sales Assistant - iQ

iQ - Gsy Enquire


Hours:Full Time

Full Description

Sales Assistant - iQ

Department: iQ - Gsy

Employment Type: Full Time

Location: Guernsey

Reporting To: Store Manager


** Please make sure you have the correct Right to Work Permissions **
  • To make sure that stock is displayed for purchase and that customers know what products and services are on offer
  • To make sure that customers can pay quickly and easily and leave the store feeling positive

Key Responsibilities:

  • Satisfied customers
  • Prevention of theft and stock damage
  • Full displays and a visually appealing section layout
  • Fast moving queues
  • Clean and tidy till points
  • Ensuring you have up to date product knowledge
  • Ensuring you are up to date on the SEED training app
  • Provide a courteous and efficient service to the customer
  • Handle customer refunds/ queries and complaints efficiently via email or phone
  • Communicate in a clear and confident manner with customers and colleagues
  • Provide the customer with an up to date knowledge of products and services
  • Operate store tills to enable customers to pay for products or receive refunds/ exchanges
  • Assist in Deliveries
  • Order stock and maintain to the required levels, ensuring ticket checks are carried out
  • Ensure stock is presented in a visually appealing and tidy way
  • Ensure stock accuracy of depts. through counts and communication to your line manager
  • Remove waste and damaged stock from the sales floor and complete required paperwork
  • Assist with moves within the section
  • Use commercial documentation to access information relating to your department
  • Maintain high standards of sales floor and till point hygiene
  • Adhere to Health & Safety regulations and maintain a safe working environment
  • Watch out for theft, fraudulent methods of payment and deceitful purchases
  • Assist with the training and development of new staff
  • As necessary, work out of role in order to meet customer needs

Skills & Knowledge Required:

  • Previous experience in a customer facing role
  • Great knowledge of Products
  • Experience of working in an commercial environment preferable
  • Brand Awareness
  • Great Customer Service
  • Pay attention to detail
  • Good communication/interpersonal skills
  • Ability to work on own initiative and under pressure

Benefits Include:

  • Attractive Salary
  • Discount card for all our brands with a secondary card holder.
  • 20 days holidays increasing with length of service
  • Opt in Contributory Pension Scheme

For more information please visit

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