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Sales Assistant (25hrs) - Iceland - St Martin (Manor)

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Full Description

Department: Iceland - St Martin (Manor)

Employment Type: Part Time

Location: Guernsey

Reporting To: Store Manager

** Please make sure you have the correct Right to Work Permissions **
**Evenings only*

Provide top-level customer service that exceeds expectations;
Ensure that stock is displayed for purchase;
Ensure that customers can pay quickly and easily and leave the store feeling positive.

Provide the customer with an up to date knowledge of products and services;
Use of tills and other equipment most accurately and efficiently;
Ensure shelves are stocked with products and faced appropriately;
Handle customer complaints and route their needs to the appropriate personnel;
Follow approved procedures for receiving products and restocking to ensure quality protection, accuracy, and product rotation;
Ensure all out of date products and damaged stock are removed from sale and waste is correctly recorded;
Ensure the reductions process and POS is completed;
Replenish and manage stock;
Advise stock orders if required;
Use commercial documentation to access information relating to your department;
Maintain high standards of the sales floor, warehouse, back of the house and till point hygiene;
Maintain cleanliness of equipment and storage areas;
Adhere to company policies and procedures;
Adhere to Health & Safety regulations and maintain a safe working environment;
Watch out for theft, fraudulent methods of payment and deceitful purchases;
Assist with the training and development of new staff;
Support and help colleagues with their work and getting behind company initiatives as and when they arise;
As necessary, work out of the role in order to meet customer and business needs.

Good general education;
Current First Aid at Work Certificate (Preferred);
Current Food Hygiene Certificate (Preferred);
Effective time-management skills;
Excellent development skills;
Strong interpersonal skills;
Patience and the ability to remain calm in stressful situations;
Ability to receive feedback and act on it, when necessary;
Ability to work on own initiative and under pressure to meet tight deadlines;
Ability and willingness to acquire job related-skills and knowledge through self-development and by learning from others;
Sensitivity and understanding;
Good attention to detail;
Background in Customer Service (Preferred).