Full Description

Sales Assistant (16hrs) - Morrisons St Peter's

Department: Morrisons Daily - St Peter's

Employment Type: Permanent - Part Time

Location: Guernsey

Reporting To: Store Manager

Description

• Provide top-level customer service that exceeds expectations;
• Provide support by acting as a key holder, opening and closing whenever required;
• Achieve individual and store sales and KPI indicators by maximizing every opportunity to make sales;

Key Responsibilities:

• Stand-in for the Team Leader/Management when needed;
• Carry out duties in connection with store opening and store closing;
• Help to cash up when necessary;
• Handle customer queries and complaints efficiently;
• Perform till duties, including refund processing and price overrides;
• Identify the needs of customers and provide correct answers to them on questions concerning all products;
• Communicate clearly and confidently with customers and colleagues;
• Develop knowledge of products, including new lines and offers, and share that knowledge with customers and other colleagues in a confident manner;
• Perform due diligence checks;
• Ensure stock is presented in a visually appealing and tidy way;
• Maintain high standards of sales floor and till point hygiene;
• Adhere to Health & Safety regulations and maintain a safe working environment;
• Adhere to company policies and procedures;
• Watch out for theft, fraudulent methods of payment and deceitful purchases;
• Assist with the training and development of new staff;
• Provide support to new members of staff;
• Support and help colleagues with their work and getting behind company initiatives as, and when they arise;
• Ensure proper security of stocks and handling of cash in line with company processes and procedures;
• Receive and investigate a complaint from customers and ensure successful and prompt resolution; develop acceptable solutions and make recommendations to the management of the store appropriately;
• Actively take part in all training events and meetings organized by the store;
• Take proper and accurate records for all stock, and check prices;
• Perform other tasks the store manager may assign based on the store demands; As necessary, work out of the role in order to meet customer and business needs.
• KEY OUTPUTS
• Shows a positive attitude towards SandpiperCI and their Brand or business area;
• Asks for help if they are unsure of anything that has been asked of them;
• Focuses on solutions, not problems;
• Delivers excellent customer service;
• Builds good relationships with colleagues;
• Challenges others constructively;
• Takes ownership of own learning and development;
• Keeps up to date with new processes and procedures; Uses feedback to develop skills and move forward; Is aware of business targets and works towards them.

Skills & Knowledge Required:

• Good general education;
• Current First Aid at Work Certificate (Preferred);
• Current Food Hygiene Certificate (Preferred);
• Customer service skills;
• Effective time-management skills;
• Excellent coaching and development skills;
• Strong interpersonal skills;
• Patience and the ability to remain calm in stressful situations;
• Ability to receive feedback and act on it, when necessary;
• Ability and willingness to acquire job-related skills and knowledge through self-development and by learning from others;
• Ability to work on own initiative and under pressure to meet tight deadlines;
• Ability to apply additional effort to ensure company goals are achieved;
• Sensitivity and understanding;
• Good attention to detail;
• Background in Customer Service;
• Minimum 2 years customer-facing/retail role experience.

Benefits include:

• Attractive Salary
• Discount card for all our brands with a secondary card holder.
• 20 days holidays increasing with length of service
• Opt in Contributory Pension Scheme

For more information please visit https://sandpiperci.pinpointhq.com/jobs/111643.

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