Tuesday 06 June 2023
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Sales Assistant (16hrs) - Morrisons St Peter's

Morrisons Daily - St Peter's Enquire


Hours:Full Time

Full Description

Sales Assistant (16hrs) - Morrisons St Peter's

Department: Morrisons Daily - St Peter's

Employment Type: Permanent - Part Time

Location: Guernsey

Reporting To: Store Manager


** Please make sure you have the correct Right to Work Permissions **
**Monday-Wednesday-Friday: 17:00-21:00**
**Sunday: 16:00-20:00**
  • Provide top-level customer service that exceeds expectations;
  • Provide support by acting as a key holder, opening and closing whenever required;
  • Achieve individual and store sales and KPI indicators by maximizing every opportunity to make sales;

Key Responsibilities:


  • Stand-in for the Team Leader/Management when needed;
  • Carry out duties in connection with store opening and store closing;
  • Help to cash up when necessary;
  • Handle customer queries and complaints efficiently;
  • Perform till duties, including refund processing and price overrides;
  • Identify the needs of customers and provide correct answers to them on questions concerning all products;
  • Communicate clearly and confidently with customers and colleagues;
  • Develop knowledge of products, including new lines and offers, and share that knowledge with customers and other colleagues in a confident manner;
  • Perform due diligence checks;
  • Ensure stock is presented in a visually appealing and tidy way;
  • Maintain high standards of sales floor and till point hygiene;
  • Adhere to Health & Safety regulations and maintain a safe working environment;
  • Adhere to company policies and procedures;
  • Watch out for theft, fraudulent methods of payment and deceitful purchases;
  • Assist with the training and development of new staff;
  • Provide support to new members of staff;
  • Support and help colleagues with their work and getting behind company initiatives as, and when they arise;
  • Ensure proper security of stocks and handling of cash in line with company processes and procedures;
  • Receive and investigate a complaint from customers and ensure successful and prompt resolution; develop acceptable solutions and make recommendations to the management of the store appropriately;
  • Actively take part in all training events and meetings organized by the store;
  • Take proper and accurate records for all stock, and check prices;
  • Perform other tasks the store manager may assign based on the store demands; As necessary, work out of the role in order to meet customer and business needs.
  • Shows a positive attitude towards SandpiperCI and their Brand or business area;
  • Asks for help if they are unsure of anything that has been asked of them;
  • Focuses on solutions, not problems;
  • Delivers excellent customer service;
  • Builds good relationships with colleagues;
  • Challenges others constructively;
  • Takes ownership of own learning and development;
  • Keeps up to date with new processes and procedures; Uses feedback to develop skills and move forward; Is aware of business targets and works towards them.

Skills & Knowledge Required:

  • Good general education;
  • Current First Aid at Work Certificate (Preferred);
  • Current Food Hygiene Certificate (Preferred);
  • Customer service skills;
  • Effective time-management skills;
  • Excellent coaching and development skills;
  • Strong interpersonal skills;
  • Patience and the ability to remain calm in stressful situations;
  • Ability to receive feedback and act on it, when necessary;
  • Ability and willingness to acquire job-related skills and knowledge through self-development and by learning from others;
  • Ability to work on own initiative and under pressure to meet tight deadlines;
  • Ability to apply additional effort to ensure company goals are achieved;
  • Sensitivity and understanding;
  • Good attention to detail;
  • Background in Customer Service;
  • Minimum 2 years customer-facing/retail role experience.

Benefits include:

  • Attractive Salary
  • Discount card for all our brands with a secondary card holder.
  • 20 days holidays increasing with length of service
  • Opt in Contributory Pension Scheme

For more information please visit https://sandpiperci.pinpointhq.com/jobs/111643.

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