Tuesday 28 June 2022
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Private Patient Insurance Liaison Assistant - 9 month contract

Business Support Enquire


Hours:Full Time

Full Description

Service Area


Corporate Customer Services 


Grade: AA2 £28,059 - £31,976 or EGI £33,913 - £36,651 per annum.


Please note that public sector pay negotiations for 2022 are ongoing.





The States of Guernsey is looking for a Private Patient Insurance Liaison Assistant to join Corporate Customer Services in Health and Social Care.

The States of Guernsey, through the Shared Transaction Services Centre (STSC), informally named “The HUB”, provides a centralised range of corporate support services, on behalf of committees. The centralisation includes a customer focused Health and Social Care Income Management section responsible for Private Patient Liaison and Support, that has created an environment that provides an opportunity to deliver a constantly high level and consistent service for the Health and Social Care Committee, that operates within operational directives to drive efficiency, to transform process compliance and ensure all customers receive a service based on best practice.

Please click on the link below to view a full job description for this role.

Job Description



Contact: Mandy Moorat - Private Patient Liaison Officer on tel. (01481) 224203 or (internal) 24203 or email: mandy.moorat@gov.gg


We strongly advise that applicants speak to the contact named above before applying for this role.


Closing Date: 7 July 2022


Candidates should upload supporting information to demonstrate how they meet the key criteria for the role.  This should be in addition to any CV supplied and should have clear examples of how each is met.  The key criteria can be found within the job description which is available by clicking the job description link above. The information provided by candidates will be used by the shortlisting panel when selecting candidates for interview.


Note - Internal applicants are required to inform their Line Manager before applying for any States of Guernsey positions. Internal references may be taken up prior to interview.


Appointment to this role will be subject to the following pre-employment checks which will be completed following an offer of employment:


  • Satisfactory references which must include one from the candidate's current line manager
  • Satisfactory, Basic Police Check, which can be obtained, at the candidates own expense, from the Guernsey Vetting Bureau, New Jetty, White Rock, St Peter Port, after an offer of appointment has been made. Convictions likely to be considered relevant to this post include crimes involving, but not limited to, theft, violence, dishonesty, fraud, vulnerable individuals and children
  • Confirmation of required qualifications / registrations
  • Possession of a valid Employment Permit


Should the successful applicant not meet the requirements sufficiently he/she may be appointed at a lower grade than stated. The successful applicant would then have the opportunity to progress to the grade advertised once the necessary skills and knowledge have been developed and they have demonstrated the ability to undertake the duties at the higher level.


Please note that the States of Guernsey is undergoing a significant period of change and transformation. The officer must acknowledge and accept that the nature and type of duties within the role are likely to evolve and change over time in the course of that transformation.  In such circumstances and accordance with the relevant terms and conditions of employment the employer may require the transfer, and/or redeployment, of an officer to other suitable roles within the States.


All employees are expected to uphold the purpose, vision and values of Service Guernsey: one organisation, one purpose, one focus and, in particular, to exhibit behaviours that reflect the core values of teamwork, accountability, customer service and empowerment.



For more information please visit https://gov.gg/CHttpHandler.ashx?id=155016.

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