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Part Time Customer Services Officer

Customer Services Enquire

Type:

Part Time

Full Description

We are looking to recruit an enthusiastic, hardworking individual to join our Customer service team.

Do you enjoy working as part of a team? Are you self-motivated with a positive attitude? Well presented with a good telephone manner? If you are looking for a role in a company that is committed to developing and looking after its employees, this could be the job for you.

We pride ourselves on providing the best possible service to our customers. This exciting role is varied and will suit someone who thrives on working in a fast-paced environment where no day is the same. The main duties are: -

Dealing with a variety of internal & external customers
Identifying & assessing customers’ needs to achieve satisfaction
Proactively, resolving customer enquiries within service level agreements
Advising our customers on our many products and services
Working with and supporting departments in and around the business

The ideal candidate for this role will be able to demonstrate: -

Excellent communications skills
Organisational skills
Attention to detail
Working to deadlines with the ability to multitask
Be a team player
Good IT skills

Customer service experience preferable but not essential as full training will be provided. Hours of work: 31 hours per week, worked between 11:00 and 17:00 Monday to Friday.

If you are interested in this position and would like to know more, please speak to Sophie Dyer, Customer Service Team Leader by telephone on 733555 or email sdyer@guernseypost.com

To apply for the role, please speak to Niamh Cairns, HR Officer, 733558 ncairns@guernseypost.com.

Closing Date: Friday 22 September 2023