Tuesday 15 October 2019
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Customer Service Officer

Customer Services Enquire

 

Type:Full Time
 

Full Description

We are looking to recruit an enthusiastic, hardworking individual to join our Customer service team.  

Do you enjoy working as part of a team? Are you self-motivated with a good attitude? Well presented with a pleasant telephone manner? If you’re looking for a role in a company that is committed to developing and looking after its employees? This could be the job for you.  

We pride ourselves on providing the best possible service to our customers. This exciting role is varied and will suit someone who thrives on working in a fast-paced environment where no day is the same. The main duties are: -  
  • Dealing with a variety of internal & external customers  
  • Identifying & assessing customers’ needs to achieve satisfaction
  • Proactively, resolving customer enquiries within service level agreements
  • Advising our customers on our many products and services
  • Working with and supporting departments in and around the business
  The ideal candidate for this role will be able to demonstrate: -  
  • Excellent communications skills
  • Organisational skills
  • Attention to detail
  • Working to deadlines with the ability to multitask
  • Be a team player
Customer service experience preferable but not essential as full training will be provided. Hours of work: 36 hours per week, worked between 08:15 and 17:15 Monday to Friday.  

The recruitment process requires a basic police clearance. Candidates with unspent convictions for dishonesty or drug offences will not be eligible for appointment.  

Guernsey Post offers a range of benefits including, contributory pension scheme, health insurance, canteen facilities, car parking and a non-contributory sports and social club.  

If you are interested in this position and would like to know more, please speak to Kerri Jehan, Customer Service Team Leader by telephone on 733587 or email kjehan@guernseypost.com
 

To apply for the role, completed Application Forms should be sent to Niamh Cairns, HR Coordinator, Envoy House, La Vrangue, St Peter Port, GY1 1AA. Contact details: Telephone 733558 or email ncairns@guernseypost.com.  

Closing Date:  Monday 30 September 2019. 

 

How to apply

To apply for this job please email ncairns@guernseypost.com.

For more information please visit https://www.guernseypost.com/.


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