We have a great opportunity to join a leading provider of Wealth and Corporate Solutions. Candidates will be driven and energetic; ability to handle a varied caseload as well as multiple stakeholders with efficiency, attention to detail and professionalism.
Support the Client Services Head in daily operations of the Complaints Governance team
Handle a varied complaints caseload, assessing legal and/or regulatory risk and establishing fair, robust and comprehensive responses
Analyse queries surrounding financial products and act as a point of escalation for the operational teams
Communicate with clients in a professional and engaging manner
Work with the Client Services Head and the other team member in identification of preventative actions to reduce risk of future complaints, considering the need to treat customers fairly as part of the complaints handling process
Handle tasks in relation to GDPR, including Data Subject Access Requests and support for any other activities as part of protection of the rights of clients and their data
More information about the role is available upon request contact the team today for further details.