Business Account Director
Alexander Daniels Offshore is working with a business based in Guernsey to recruit aBusiness Account Director.
Key point of contact for all new and existing small to medium business customers to ensure the business can maximise on the sales opportunities with these customers.
Always put the customer first and provide excellent customer service to ensure that long term relationships are fostered and maintained with our business customers.
Attain a good understanding of the products and services sold by the Business Sales team.
Provide clear, concise and accurate customer information on all internal order forms through to the Business Provisioning to ensure timely completion of all business orders.
Communicate service delivery/customer service issues back to the relevant teams to enable the business to refine products, processes and procedures.
To be flexible with regard to working hours and to take part in business customer entertainment when asked.
Qualify any opportunities that require the assistance of the Professional Services team and then follow the request for consultancy process to engage that team.
Ensure that any solutions sold, fit with our pricing structures or go through the bid review process
Communicate clearly to customers the service deliverables, delivery plan and ongoing progress (via the Service Delivery team).
Work with all internal teams to ensure customer satisfaction levels are exceeded.
Ensure that customer proposals are clear, concise, accurate and professionally presented and signed off by our Bid Management
Record and store customer meeting notes when applicable
Bi annual key Account reviews are presented
Training will be given or can be requested to assist with the position
Skills and Experience:
Have or acquire an excellent knowledge of the uses and application of modern communication equipment & technologies
Have or acquire a high level of sales ability
Previous experience in Business to Business sales is desirable
Good verbal and written communication skills
Current, clean driving licence
Be capable of accepting continual, rapid changes in services and technology
Flexibility with regard to hours of work
Category | Commercial / IT
Ref Number | AD-GSY-2809
For more information please visit https://www.alexanderdaniels.gg/job/business-account-director/.
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