Tuesday 15 October 2019
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Business Account Director



Hours:Full Time

Full Description

Alexander Daniels Offshore is working with a business based in Guernsey to recruit aBusiness Account Director.   Responsibilities:   Key point of contact for all new and existing small to medium business customers to ensure the business can maximise on the sales opportunities with these customers. Always put the customer first and provide excellent customer service to ensure that long term relationships are fostered and maintained with our business customers. Attain a good understanding of the products and services sold by the Business Sales team. Provide clear, concise and accurate customer information on all internal order forms through to the Business Provisioning to ensure timely completion of all business orders. Communicate service delivery/customer service issues back to the relevant teams to enable the business to refine products, processes and procedures. To be flexible with regard to working hours and to take part in business customer entertainment when asked. Qualify any opportunities that require the assistance of the Professional Services team and then follow the request for consultancy process to engage that team. Ensure that any solutions sold, fit with our pricing structures or go through the bid review process Communicate clearly to customers the service deliverables, delivery plan and ongoing progress (via the Service Delivery team). Work with all internal teams to ensure customer satisfaction levels are exceeded. Ensure that customer proposals are clear, concise, accurate and professionally presented and signed off by our Bid Management Record and store customer meeting notes when applicable Bi annual key Account reviews are presented Training will be given or can be requested to assist with the position   Skills and Experience:   Have or acquire an excellent knowledge of the uses and application of modern communication equipment & technologies Have or acquire a high level of sales ability Previous experience in Business to Business sales is desirable   Personal Attributes:   Good verbal and written communication skills Current, clean driving licence Be capable of accepting continual, rapid changes in services and technology Flexibility with regard to hours of work   Key Details   Category | Commercial / IT Level| Senior Type |Permanent Ref Number | AD-GSY-2809

For more information please visit https://www.alexanderdaniels.gg/job/business-account-director/.

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