Sunday 23 February 2020
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Flybe travel advice to customers - Storm Dennis

Friday 14 February 2020

Flybe travel advice to customers - Storm Dennis
Due to the poor weather that has been forecast to affect large parts of the UK over the next few days, Flybe, like every airline, has minimum acceptable weather conditions in which they can safely operate.

Please be assured that Flybe will be doing their best to operate their services as normal, taking into consideration any adverse weather conditions.

If you are booked to fly with them during this time and wish to continue to do so, please continue to check-in as normal, and regularly check their flight info page for any further updates. If you have connecting flights, you should also check the flight status for each of your individual flights.

However, Flybe are aware that you may wish to change your travel plans in light of the forecast.  

For customers travelling on the 15th & 16th February, Flybe are offering the following options:

  • You can rebook on a different flight for travel within the next 7 days at no charge to the same or a similar destination, providing there are available seats. Please note that if you choose to change your flight to another destination, Flybe cannot provide you with further ground transportation onwards from the new destination airport.
  • You can rebook your flight on the same route for any future date, providing that seats are still available at the same price as that originally paid. If you would like to choose an alternate flight, please note that they will waive any change fee for your booking, however you will have to pay any change in fare (if higher than your original fare).

How to change your booking or get a refund

For bookings originally made via flybe.com, there is an online tool which will allow you to amend your booking within the next 7 days, or to claim a refund if your flight has been cancelled. To make a change, please visit www.flybe.com/flight-info, key in your planned flight details, and the status of your flight will be displayed. You then have the option to rebook or claim a refund.

For other bookings not made via flybe.com, please contact either your travel agent or Flybe's Customer Service team who will be happy to help you. Please ensure that you get in touch before your flight's scheduled departure time. 

You can reach Flybe's Customer Service team by phone at 0371 700 2000 (if calling from within the UK), or +44(0)207 308 0812 (if calling from outside of the UK). Flybe's opening hours this weekend are: Friday 14th February - open until 7pm; Saturday 15th February 0700 until 1700 and  Sunday 0900 until 1800.

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