Sure puts prices up

Monday 29 April 2019

Sure has written to customers outlining new tariffs which will affect people with existing mobile phone contracts.

From 1 July the cost of selected pay monthly mobile plans are increasing with Sure describing it as a "small price rise" which is needed to "ensure that we are able to continue to support investment into our mobile network as well as covering the increasing costs to provide the services that we offer."

The increases vary based on which contract a customer has, but the new tariffs have been outlined by Sure as below: 

• If your mobile price plan costs less than £14.99 per month your price increase will be £0.50 per month.

• If your mobile price plan costs between £15.00 and £24.99 your price increase will be £1.00 per month.

• If your mobile price plan costs £25.00 or more, your price increase will be £1.50 per month.

There could be further increases next year too, with Sure warning that "from 2020, pay monthly mobile plan pricing will be reviewed annually and may be subject to a Retail Price Index (RPI) increase. Should a RPI increase be applied, it will be based on RPI data published by the States of Guernsey."

The firm says any customers unhappy with the increases can cancel their contract subject to the terms and conditions previously agreed.