Guernsey Electricity said it has improved its customer statements to "help everyone better understand their bills, so they can effectively manage their usage and costs”.
The monthly bills - which are to be printed on-island in another change - now include the assigned low-rate times for customers, and the percentages of electricity used in each time band, with the aim of helping everyone understand when and where they are using the most energy.
Steven Parks, Head of Customer Experience at Guernsey Electricity, said: “Our aim is to help Islanders understand not only their electricity bills, but the way in which they consume electricity and how it impacts their bill.
“By simply moving some of their electricity usage into those low-rate periods, known as Economy 12, consumers will pay less than half the price per unit for powering the same appliance compared to the standard rate times and can better manage their usage.”
Pictured: Paula Locke, Customer Services Support Agent, at Guernsey Electricity, shows off the updated customer statements.
The change to producing and distributing invoices on-island are said to support the company’s commitment to reducing its carbon emissions. It also means customers receive their bills in a timelier manner as the number of links in the supply chain has been reduced. Customers can also opt for paperless billing.
Mr Parks added: “Our aim is to eventually move away from mass printing and posting of statements, but we understand that this takes time. We would like to encourage customers to help us help the environment and make the switch to paperless bills.”
“We would like to thank our customers for providing feedback throughout the process. We are constantly looking for ways to improve and their input has been invaluable in ensuring we implement the right changes. These improvements will help everyone better understand their bills, so they can effectively manage their usage and costs.”
Pictured top: Steven Parks, Head of Customer Experience and Paula Locke, Customer Services Support Agent, at Guernsey Electricity show the key features of the updated statements for customers.
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