Skipton recognised for 'exceptional' customer experience

Thursday 30 January 2020

Skipton International has been awarded a Platinum Trusted Service award from Feefo.

The independent review platform aims to recognise businesses that deliver 'exceptional' experiences, as rated by its customers.

The award is based on real customer reviews and determined by the average rating provided, with Gold Trusted Service Award winners needing a minimum of 4.5 out of five each year.

To qualify for the Feefo Platinum Service Award, a business must have been awarded a Gold Trusted Service Award for the past three consecutive years.

92% of Skipton's customers in 2019 who gave feedback rated the service as 'good' or 'excellent', giving the Guernsey-based bank an average rating of 4.6 out of five.

"Our customers are always at the heart of our business and we place great importance on the feedback they give us," said Managing Director of Skipton International, Jim Coupe. "Not only do we want to ensure that we are providing them with an exemplary personal service, but we want to understand the ways in which we can evolve, improve and make banking as simple as possible for all."

Director of Customer Success at Feefo, Steph Heasman added: "Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period.

"Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It's a tough challenge and very well deserved by those that earn it."

Feefo collects verified reviews for more than 3,500 businesses.

Pictured top: Jim Coupe.