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Skipton International gains customer service award

Skipton International gains customer service award

Wednesday 21 February 2018

Skipton International gains customer service award

Skipton International has been awarded another Feefo Gold Trusted Service Award for 2018, in recognition of outstanding customer service; the second successive year the bank has received this award.

The Feefo award is an independent rating; based exclusively on genuine reviews from verified customers collated by the Feefo platform. Throughout 2017, Skipton International achieved a Feefo service rating of between 4.5 and 5.0, which is the the highest score possible.

Jim Coupe, Managing Director, Skipton International, said: “Skipton International prides itself on friendly and efficient customer service, and we are delighted customers have chosen to give their feedback through the independent Feefo reviews."

“We look forward to continuing to pursue the high standards our customers expect across our offshore savings, Channel Island and British expat mortgage products.  We are also in the process of developing our services through a new online savings portal, which will be an additional channel for our customers to access their accounts online 24 hours a day. We will continue to invest in our most important asset of all for customer service – our team members.”

Speaking on this year’s award, Andrew Mabbutt, CEO, Feefo, said: “The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers, and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.”


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