Ensuring her firm's customer service team were ready and able to work from home during the lockdown has helped Natalie Cutts-Watson earn herself a promotion to the position of Assistant Customer Services Manager at Skipton International.
Whilst her manager was away from Guernsey and during the transition to home working, Ms Cutts-Watson stepped in to lead the Customer Services team, and her employer has said she was "instrumental in ensuring that Skipton continued to provide its customers with the excellent, personal service for which it is renowned".
She joined Skipton in 2017, without prior career experience in finance, and since then Skipton International said Ms Cutts-Watson has proved herself to be an asset to the company, continually receiving compliments about her proactive and friendly approach.
Jim Coupe, Managing Director of Skipton International, said: “During this unprecedented period where we had to adapt our working practices quickly, we have seen many team members working very hard, proactively and successfully rising to new challenges. Natalie demonstrated true leadership qualities, at a level in which she was previously unfamiliar, whilst keeping our customers’ needs at the centre of our response. It was a pleasure to recognise her achievements with this well-deserved promotion. Natalie and her colleagues consistently demonstrate Skipton’s values, delivering a high standard of customer service and helping us in our goal to become the most recommended Channel Islands bank.
“This promotion is a great example that out of adversity future leaders can shine and that Skipton as an organisation are always ready to recognise and reward true talent.”
Ms Cutts-Watson said: “To achieve this promotion came as a complete surprise to me, especially at this time. We are a busy department, so it was important that we adapted quickly to changes in our business environment to enable us to continue to address our customers’ queries. It’s not just ‘business as usual’ for us, instead we are using these challenges to find ways of evolving our services and progressing the business which will deliver long-lasting positive results.”
Pictured top: Natalie Cutts-Watson.
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