Guernsey Water want to know your thoughts

Tuesday 05 November 2019

Guernsey Water’s annual customer survey launched this month, giving customers the chance to have their say on its services and performance.

The survey is being run independently by the Institute of Customer Service, a professional membership body that specialises in developing and improving customer service.

"This will be the third year we have conducted the survey. It allows our customers to have their say anonymously, this in turn provides us with a valuable benchmark allowing us to track our performance, as well as an indication of how we are performing in relation to the UK National Average against the service elements measured in the UK Customer Satisfaction Index," Phil Marquis, Customer Service Manager at Guernsey Water said.

The utility said it wanted to hear what customers think about their services and would like to encourage islander’s to take part in the survey, which should take no longer than 10 minutes.

“The survey covers a wide range of topics across our business, and also provides an opportunity for our customers to highlight what they believe Guernsey Water could do to improve its service," Mr Marquis added.

“We strive to provide the best service possible to our customers, asking them where and how we can improve is something we hold as a high priority in line with our commitment to them.”

Those wishing to take part in the survey can do so by visiting Guernsey Water’s website and following the link on their homepage. The survey is expected to run for approximately two weeks.

Pictured top: File image.