The Guernsey Training Agency has released its annual review, which showed the organisation reached 5,500 people and had a 94% customer satisfaction rate in 2017.
The review reveals its team of just 15 staff coordinated the delivery of more than 340 courses, and an increasing number of bespoke and online courses.
The review of 2017 reveals the breadth of activity the GTA coordinates including everything from free training sessions, professional qualifications, university programmes, an exams service, coaching services, bespoke training, event management, online learning, a NED Development Programme, and supporting organisations in reaching the Investors in People standard.
The GTA’s Chairman, David Leafe, commented on the continued relevance of the GTA’s services: "The GTA University Centre is now in its 21st year and remains as relevant and important to Guernsey’s workforce as ever. The business model of the GTA as a facilitator of learning is very simple yet highly effective, and well suited to a small jurisdiction like ours; a jurisdiction whose competitive advantage lies in our single greatest asset - the talents of the people of the Bailiwick of Guernsey. If we are to continue to thrive we must ensure that our workforce has the knowledge, skills and training required to compete and to succeed and the GTA plays a key role for the Bailiwick here. We are a small institution but thanks to a small dedicated team led by Simon Le Tocq we certainly punch above our weight. We thank our customers for their support in 2017 and look forward to assisting them with their training needs in 2018."
GTA Chief Executive Simon Le Tocq added: "Our customers drive everything we do, so we were thrilled to learn that 94% of customers would recommend us to others. My team and I will continue striving to delight every single one of our customers and exceed their expectations."
Kate Lenfestey, Head of University Programmes at the GTA, commented on the six people who graduated in 2017 from the GTA's on-island law degree, saying: "We were very pleased to see the six students graduate university programmes this year, however what people may not appreciate are the years of hard work the students have to put in to achieve their degrees. Three of the graduates completed a Bournemouth University Graduate Diploma in Law, a two year part-time programme, whilst holding down demanding paralegal careers. We are extremely proud to have supported these incredibly dedicated people through their journey."
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